Human factors - Top ten - 10. Managing human failure (including maintenance error)

Introductory resources

• Human factors briefing note no. 4: Maintenance, Energy Institute (2011) (http://www.energyinst.org.uk/humanfactors/bn).
• Human factors briefing note no. 12: Human Error and Non-Compliance, Energy Institute (2011) (http://www.energyinst.org.uk/humanfactors/bn).
• Human factors briefing note no. 13: Human Reliability Analysis, Energy Institute (2011)(http://www.energyinst.org.uk/humanfactors/bn).
• Managing Human Performance, Briefing Note 3, Humans and Risk, HSE (2004)  (http://www.hse.gov.uk/humanfactors/briefingnotes.htm).  
• Managing Human Performance, Briefing Note 12, Human Factors in the MAPP, HSE (2004)  (http://www.hse.gov.uk/humanfactors/briefingnotes.htm).
• Human Factors Topic Area: Human Reliability, Human Error and System Failures, HSE  (http://www.hse.gov.uk/humanfactors/index.htm) (See topic, ‘Managing human failures’).
• Human Factors: Inspectors’ Human Factors Toolkit: Identifying Human Failures, HSE (2004) (http://www.hse.gov.uk/humanfactors/toolkit.htm).  
• Human Factors: Inspectors’ Human Factors Toolkit: Maintenance Error, HSE (2004)  (http://www.hse.gov.uk/humanfactors/toolkit.htm).  
• Reducing error and influencing behaviour, HS(G)48, HSE Books (1999) ISBN 0 7176 2452 8 (http://www.hsebooks.com).
• Improving maintenance: a guide to reducing human error, Human Factors in Reliability Group, HSE Books (2000), ISBN 0 7176 1818 8 (http://www.hsebooks.com).
• Guidelines for preventing human error in process safety, Centre for Chemical Process Safety (CCPS) of the American Institute of Chemical Engineers (1994) (http://www.aiche.org/).
• Maintenance procedures, HSE COMAH safety report assessment guidance technical measures document (http://www.hse.gov.uk/comah/).   
• Managing Maintenance Error: A Practical Guide, Reason, J. and Hobbs, A. Ashgate (2003),  ISBN 075461591X.
• Managing Human Error, Parliamentary Office of Science and Technology (2001), Postnote 156 (http://www.parliament.uk/parliamentary_offices/post.cfm).  

Practical tools

• Human factors briefing note no. 11: Task analysis, Energy Institute (2011) (http://www.energyinst.org.uk/humanfactors/bn).  
• Improving maintenance: a guide to reducing human error, Human Factors in Reliability Group, HSE Books (2000), ISBN 0 7176 1818 8 (http://www.hsebooks.com).
• Managing Human Error, (DVD series) The Vision Consultancy, (http://www.thevisionconsultancy.com/).  

Advanced resources

• Maintenance - reducing the risks, HSE OTO 007/2001, HSE Books (2001), ISBN 0 7176 2075 1 (http://www.hse.gov.uk/research/publish.htm).  
• Human factors guidance for selecting appropriate maintenance strategies for safety in the offshore oil and gas industry, HSE RR 213, HSE Books (2004), ISBN 0 7176 2839 6 (http://www.hse.gov.uk/research/publish.htm).
• Human Reliability, Error, and Human Factors in Engineering Maintenance: with Reference to Aviation and Power Generation.  B.S. Dhillon, B.S.  (2009), University of Ottawa, Canada,  ISBN:  9781439803837.
• The Field Guide to Understanding Human Error, 2nd Edition, Dekker, S.  (2006), Lund University School of Aviation, Sweden, ISBN 978-0-7546-4825-3.
• Learning from High Reliability Organisations, Hopkins, A. (2009). CCH, Australia, ISBN 978-1-9214-8597-8
• Abnormal Situation Management website, The ASM consortium, (htt://www.asmconsortium.com).    
• Designing for Situation Awareness, Endsley, M.R.; Bolte, B. and Jones, D.G, First Edition (2003), CRC Press, ISBN- 0748409661.