Human factors - Top ten - 6. Procedures (especially safety critical procedures)

Introductory resources

• Human factors briefing note no. 6: Safety Critical Procedures, Energy Institute (2011) (http://www.energyinst.org.uk/humanfactors/bn).   
• Managing human performance briefing note, Procedures, HSE (2004),(http://www.hse.gov.uk/humanfactors/briefingnotes.htm).
• Human factors topic area: Procedures Design and Effectiveness, HSE,(http://www.hse.gov.uk/humanfactors/index.htm) (See topic, ‘Procedures’).
• Inspectors’ human factors toolkit: Reliability and usability of procedures, HSE (2004)  (http://www.hse.gov.uk/humanfactors/toolkit.htm).  
• Improving compliance with safety procedures: reducing industrial violations, Human Factors in Reliability Group
  (http://www.hse.gov.uk/humanfactors/topics/improvecompliance.pdf).
• Revitalising procedures, HSE Guidance
  (http://www.hse.gov.uk/humanfactors/topics/procinfo.pdf).
• Operating procedures, HSE COMAH safety report assessment guidance technical measures document (http://www.hse.gov.uk/comah/sragtech/techmeasoperatio.htm).
• Reducing error and influencing behaviour, HSE HS(G)48, HSE Books (1999) ISBN 0 7176 2452 8 (http://www.hsebooks.com).
• Development of the best practice guidance on optimising human behaviour for small and medium sized enterprises, Annex 2: Best practice guidance on procedures for small and medium sized enterprises, PRISM (2004) (http://www.prism-network.org).  
• Development of human factors methods and associated standards for major hazard industries, HSE RR 081, HSE Books (2003), ISBN 0 7176 2678 4 (http://www.hse.gov.uk/research/publish.htm).
• Guidelines for developing instructions, Inaba, K., Parsons, S.O.  & Smillie, R.J. (2004),  CRC Press, ISBN 978 0415322096

Practical tools

• Hearts and Minds: Managing rule-breaking, Shell International E&P B.V., (http://www.energyinst.org.uk/heartsandminds/).

Advanced resources

• Preventing the propagation of error and misplaced reliance on faulty systems: a guide to human error dependency, HSE OTO 2001/053, HSE Books (2001), ISBN 0 7176 2104 9 (http://www.hse.gov.uk/research/publish.htm).  
• Fundamentals of procedure writing, Zimmerman, C. M. and Campbell, J.J., Kogan Page, London (1988).
• Designing instructional text, Hartley, J. Kogan Page, London (1981).
• Guidelines for the preparation of emergency operating procedures, NRC Rept. NUREG-0899, Washington DC (1982).
• Information design: the design and evaluation of signs and printed material, Easterby, R.S. and Zwaga, H.J. (Eds.), Wiley, Chichester (1984).