Professional membership and accreditation team manager
Who we’re looking for:
Do you want to play a part in supporting professionals working across the energy industry to meet society’s energy needs and tackle climate change? Do you love working with people, and helping them to succeed?
We are looking for an effective and talented team manager and problem solver, with five years’ experience of working in a membership, assessment or training environment, to join our friendly team. You’ll be overseeing all of our professional membership, registration and accreditation operations, working with our experienced team to take us forward to the next stage in our evolution - streamlining processes and procedures, developing the way we accredit university and company programmes and moving forward our approach to assessing applications for professional membership, registration and other titles, including making good use of systems and IT. You will be ensuring that our processes are simple and accessible, quality is embedded in all we do, and we deliver a great customer service to everyone we work with. Volunteers make an important contribution to our work, so you will also be making sure that our volunteer interviewers, assessors and committee members feel appreciated and engaged, and that they are appropriately trained and supported.
Who we are:
The Energy Institute is the not-for-profit chartered professional membership body bringing together expertise to tackle urgent global challenges. Responding to the climate emergency while meeting the energy needs of the world’s growing population calls for energy to be better understood, managed and valued. This ambition is at the heart of our social purpose.
We are a global, independent network of professionals spanning the world of energy, convening and facilitating debate, championing evidence and sharing fresh ideas.
Energy professionals of all ages, genders, backgrounds and disciplines look to us for the knowledge, skills and good practice they need to pursue impactful careers in this vital, fast-evolving field.
What you’ll do:
This role is part of our friendly, London-based Professional Affairs team. We manage everything to do with membership and professional development support for members, from students through to fellows. We aim to help members progress, gain professional recognition, and keep learning throughout their careers.
The main responsibilities of the role will include:
- Managing the EI’s services in respect of professional membership and registration, accreditation and approvals, ensuring that processes are effective and fit for purpose, applications are turned around within targets set for the team, and that staff are developed and supported.
- monitoring and report on accreditation, membership and registration performance, establishing targets, measures and datapoints to enable generation of data on quality, consistency, turnaround, inclusivity and other considerations which may from time to time emerge
- ensuring the accuracy of professional membership and accreditation data, conducting audits as required to ensure that records are accurate and that the revenues are maximised.
- developing and evolve administrative systems and processes to ensure that resources are deployed effectively, making appropriate use of technology and automation
- ensuring that positive relationships are maintained with licensing and approvals bodies and that the EI remains compliant with relevant requirements and adheres to good practice.
- developing and managing the training and development of volunteers involved in professional membership, accreditation and other activities to ensure that they are appropriately trained and supported and feel engaged and valued.
- ensuring the work of relevant panels and sub committees managed and coordinated by the team is taken forward effectively.
- ensuring that processes and procedures are up to date and accurately documented.
- contributing to the development and implementation of new routes to professional membership and to support, contribute and actively participate in strategies and initiatives to grow membership and support those applying for membership and registration.
- monitoring and manage budgets in areas of responsibility.
- contributing to the development of our relationships with universities, colleges and companies as required
- representing the EI at events, exhibitions and conferences where members might be recruited.
- assisting with processing of applications, and responding to membership and renewal queries as may be required from time to time.
The knowledge, experience and qualifications you’ll need:
- change management and innovation, including successfully developing and implementing new processes and procedures in complex environments and implementing IT based solutions
- Training, supporting and developing volunteers and others
- managing services in a customer facing environment
- managing assessment processes and procedures and working within standards and frameworks
- managing, supporting and motivating a team
- using CRM systems
You will also need to be
- adaptable, able to multi-task and work to tight deadlines
- a strong team player, used to collaboration and able to take on board the ideas of others
- a strategic thinker, able to achieve tangible results
- able to understand the EI from the perspective of a member or potential member
You will also have
- Excellent organisational, prioritisation and time management skills with ability to work under pressure and to tight deadlines
- Excellent written and interpersonal skills including ability to communicate effectively to a range of audiences
- ability to write committee papers and reports and other communications in clear, plain English
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Prior experience of working in events, training or a membership body is an advantage
- An interest in energy and climate change
- An aptitude for data analytics
- Experience negotiating contracts with media partners
Salary: £36-£42,000 per annum depending on experience, plus benefits
- Training and professional development opportunities
- Compressed working scheme – extended daily hours in return for every other Friday off
- All-company/team socials
- 25 days holiday plus bank holidays
- Cycle to Work Scheme
- Season Ticket Loan
- Great office culture
To apply, please send your CV and covering letter to firstname.lastname@example.org by Monday 17 September. Interviews will take place during the last week of May.