Professional membership and licensing team manager

Professional Membership and Licensing Team Manager

Who we’re looking for:

Do you want to play a part in supporting professionals working across the energy industry to meet society’s energy needs and tackle climate change? Do you love making sure processes work well, and helping people to achieve their goals?

We are looking for an effective and talented team manager and problem solver, with a minimum of five years’ experience of working in a professional membership environment, to join our friendly team.

You’ll be overseeing all of our professional membership, registration and accreditation operations, and taking us forward to the next stage in our evolution - streamlining processes and procedures, developing the way we accredit university and company programmes and moving forward our approach to assessing applications for professional membership, registration and other titles, including making good use of systems and IT. You will be ensuring that our processes are simple and accessible, quality is embedded in all we do, and we deliver a great customer service to everyone we work with.

Volunteers make an important contribution to our work, so you will also be making sure that our volunteer interviewers, assessors and committee members feel appreciated and engaged, are appropriately trained and supported, and our committees run smoothly.

You will also ensure that we are compliant with the requirements set by licensing bodies such as the Engineering Council and the Society for the Environment.

It’s a varied role, where you will need to be prepared to lead change and work closely with others, so you’ll need to have top notch communication skills, a flair for organisation and an eye for detail, while not losing sight of the big picture.

Who we are:

The Energy Institute is the not-for-profit chartered professional membership body bringing together expertise to tackle urgent global challenges. Responding to the climate emergency while meeting the energy needs of the world’s growing population calls for energy to be better understood, managed and valued. This ambition is at the heart of our social purpose.

We are a global, independent network of professionals spanning the world of energy, convening and facilitating debate, championing evidence and sharing fresh ideas.

The EI’s offices are in Central London. We are an Investor in People and offer a sociable and flexible working environment as well as hybrid working and the opportunity to join our compressed working hours scheme.

Job Description:

Professional Membership and Licensing Team Manager

Job title:         Professional Membership and Licensing Team Manager

Department:              Professional Affairs

Reports to:                 Head of Professional Affairs

Job purpose: To manage and develop all processes related to professional membership, registration and accreditation, ensuring excellent customer service, robust assessment, compliance with the requirements of licensing bodies and the EIs Royal Charter.

Dimensions: Management of three staff. Overall responsibility for the Accreditation, Membership and Individual Case Procedure and CPD Panels.

Principle accountabilities

  • To manage the EI’s professional membership, registration, accreditation and approvals and CPD monitoring functions, ensuring that processes, procedures and methods are appropriate, effective and fit for purpose.
  • To manage and develop the professional membership and accreditation team, making sure that staff are trained, encouraged, and supported.
  • To ensure that the EI remains compliant with its Charter and regulations and with the requirements proscribed by licencing and approvals bodies such as the Engineering Council, the Society for the Environment and the Environment Agency; to ensure that positive and constructive day to day relationships with these bodies are maintained, and provide such reports, information and data as required under the terms of our licences.
  • To support and provide guidance to EI committees and panels, working closely with chairs, committee members and others to ensure that work runs smoothly, members feel engaged and involved and to foster an environment of continuous improvement.
  • To develop and manage training, development and communications with volunteers involved in professional membership, accreditation and other activities to ensure that they have the appropriate skills, knowledge and support to fulfil their role
  • To monitor and report on accreditation, membership and registration performance, establishing targets, measures and datapoints to enable generation of data on quality, consistency, turnaround, inclusivity and other considerations which may from time to time emerge
  • To ensure that members understand any obligations placed upon them by the Royal Charter and Code of Conduct, and by any conditions relating to the registrations they hold, including the obligation to maintain their competence via CPD.
  • To ensure the accuracy of professional membership and accreditation data on our CRM to ensure that records are accurate and that revenues are maximised.
  • To conduct and report on the annual internal audit process and ensure that required actions are implemented.
  • To ensure that processes and procedures are up to date, accurately documented and appropriately organised and kept under review.
  • To innovate as required to ensure that resources are deployed effectively, and that we make full use of technology and automation where appropriate
  • To contribute to the development and implementation of new routes and pathways to professional membership and/or registration, seeking committee approvals as necessary
  • To support and contribute to strategies and initiatives to grow the membership and improve the membership experience.
  • To monitor and manage budgets in areas of responsibility.
  • To represent the EI at events, exhibitions and conferences where members might be recruited.
  • To assist with processing of applications and responding to membership and renewal queries as may be required from time to time.

Person specification:

Experience

  • preparing applications for assessment and interacting with applicants
  • managing assessment processes and procedures and working within standards and competence or outcomes-based frameworks
  • working with committees and volunteers and writing committee papers
  • working with external regulators or university quality systems
  • change management and innovation, including successfully developing and implementing new processes and procedures in complex environments and implementing IT based solutions
  • Training, supporting and developing volunteers and others
  • managing services in a customer facing environment
  • managing, supporting and motivating a team
  • using CRM systems to track and record application progress and generate reports and data

Knowledge, skills and attributes

  • able to work autonomously and manage your own workload
  • adaptable, able to multi-task and work to tight deadlines
  • a strong team player, used to collaboration and able to take on board the ideas of others
  • a strategic thinker, able to achieve tangible results
  • able to understand the EI from the perspective of a member or potential member
  • a broad understanding of qualifications systems
  • excellent organisational, prioritisation and time management skills
  • the ability to work under pressure and to tight deadlines
  • excellent written and interpersonal skills including ability to
    • communicate effectively to a range of audiences
    • provide helpful, diplomatic advice to members and applicants, verbally and in clear and grammatically correct written communications.
  • ability to write committee papers and reports and other communications in clear, plain English
  • strong attention to detail

We hope that you will also have a general interest in energy and climate change but no specific knowledge or experience in the energy sector is required.

Salary: £40-45,000 per annum depending on experience, plus benefits including

  • Training and professional development opportunities
  • Compressed working scheme – extended daily hours in return for every other Friday off
  • All-company/team socials
  • 25 days holiday plus bank holidays
  • Cycle to Work Scheme
  • Season Ticket Loan
  • Great office culture

To apply, please send your CV and covering letter to hr3@energyinst.org by Monday 17 January.

January 2022