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Delivering Safety Culture Change Using the Hearts and Minds Toolkit

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2018 Course Dates:

Cost per delegate

EI member

  • £1500 + VAT

Non EI member

  • £1700 + VAT

A 10% early-bird discount is available on all courses booked two or more months in advance. 


"A must attend course if you are interested in understanding and improving your culture"

G. Richardson, Offshore Renewable Energy Catapult

"This course has given me the experience and confidence needed to carry out a Hearts & Minds workshop exercise within my organisation"

S.Youngman, PM Group

"Great toolkit and process that can be applied to any industry" 

C.Ridal, Yodel

Related Courses

Human Factors Foundation

> Conducting Incident Investigations and Analyses Using the Tripod Beta Methodology

NEBOSH National General Certificate in Occupational Health & Safety

NEBOSH International General Certificate in Occupational Health & Safety

> IOSH Managing Safely


For more details on any of the training courses please contact Marjan Azodi in the EI training team on:

T: +44 (0)20 7467 7155



For more information about the Hearts and Minds Toolkit please visit the website below.

What is Hearts and Minds?

Hearts and Minds is a toolkit intended to help organisations to improve their HSE performance by:

  • Leading the way – the ‘route to the top’ of the HSE culture ladder
  • Providing the process and tools to get everyone involved and to facilitate behavioural change –the necessary components of a solution.

The Hearts and Minds Toolkit enables you to create a truly proactive and generative approach to HSE management.  Learn more by freely downloading the Winning Hearts and Minds Roadmap.

Facilitated by two of the Hearts and Minds toolkit developers, the course will: 

  • Teach the fundamentals of safety culture change, focusing on the various stages of  a culture change programme, from design to implementation and review
  • Provide an overview of the Hearts and Minds toolkit and allow delegates to get to grips with facilitating a selection of Hearts and Minds tools
  • Allow delegates to learn from some of the leading experts in safety culture change.

Illustrated with case studies and examples from the course facilitators’ own experiences, delegates will also have the opportunity to design a bespoke culture change plan, either hypothetical or for implementation in their own organisations.

Learning outcomes

By the end of this course you will:

  • Have an understanding of culture programme theory, planning and implementation
  • Have an appreciation of the Hearts and Minds ‘ethos’, and be able to lead Hearts and Minds workshops in your own organisation
  • Have an understanding of the different Hearts and Minds tools and their use
  • Be able to produce a bespoke plan for implementing cultural change in your organisation.

Delegates will be provided with:

  • The Hearts and Minds toolkit
  • The workshop slides

This training course can be used for CPD: 18 hours

Who is this workshop for?

Anyone with responsibility for leading or facilitating safety culture development and change. This may include health and safety managers, senior operational leaders, trainers, safety champions, as well as those interested in learning more about designing a cultural change programme.

Course outline

Day One 09:30-17:30: Raising awareness

  • Introduction to safety culture change
  • Raising awareness and getting manager buy-in
  • Leadership engagement in culture change
  • Recruiting champions/ the project team and developing a bespoke plan for cultural change

Day Two 09:30-17:30: Preparation and implementation

  • Guided run-through of the Understanding Your Culture tool
  • An overview of the Hearts and Minds tools
  • Choosing the right Hearts and Minds tools to use

Day Three 09:30-17:30: Implementation and review

  • Guided run-through of the Managing Rule Breaking tool
  • Guided run-through of the Improving Supervision tool
  • Sustaining a change programme
  • Monitoring and reviewing the results
  • Exam and question and answer session

Course assessment

In order to achieve a course pass, attendees will be assessed on the following items:

  • Development of a (real or hypothetical) hearts and minds programme plan for culture change
  • Active participation in Hearts and minds workshops and delivery of an exercise from a hearts and minds tool.

Trainer profile - click for more details

Bespoke in-house courses

Bespoke courses can be tailored to the needs of your own organisation and held at your premises:

  • The training will focus on the specific cultural issues of the organisation
  • Participants will be able to discuss their ideas with the facilitators
  • The training will focus on the most relevant Hearts and Minds tools for the organisation
  • Participants will agree a bespoke plan for implementing cultural change in the organisation.

Cost (per course for up to 20 delegates):

  • EI company member - £16,000 + VAT
  • Non EI company member - £18,000 + VAT

Please note that international course fees will differ from the above, depending on your location. For further information please contact the EI training team.