Professional Membership Manager

Who we’re looking for:

Do you want to play a part in supporting professionals working across the energy industry to meet society’s energy needs and tackle climate change? Do you love working with people, and helping them to succeed?

We are looking for an effective, well-organised and forward thinking manager who will be responsible for the day-to-day management and administration of professional membership, approvals and registration processes, as well as post registration requirements. You will be ensuring that quality is embedded in all we do, and that we deliver excellent customer support. You will also ensure the smooth running of various panels and provide support to volunteers and panel members.

Who we are:

The Energy Institute (EI) is the chartered professional membership body for people who work across the world of energy. Our purpose is creating a better energy future for our members and society by accelerating a just global energy transition to net zero. We do this by

• attracting, developing and equipping the diverse future energy workforce;
• informing energy decision-making through convening expertise and advice;
• and enabling industry and consumers to make energy lower carbon, safer and more efficient.

What you’ll do:

This role is part of our friendly, London-based Professional Affairs team. We manage everything to do with membership and professional development support for members, from students through to fellows. We aim to help members progress, gain professional recognition, and keep learning throughout their careers.

The main responsibilities will include:

• To provide advice and guidance to enquirers, applicants, members, staff and volunteers on EI professional membership, registration and approval issues and the requirements for different titles awarded by the EI.
• To manage, motivate, support and monitor the work of staff in the professional membership team to ensure that services are run effectively.
• To manage professional membership and registration processes, ensuring that they are effective and fit for purpose, that applications are turned around within targets, and that the EI delivers a positive and helpful customer experience for applicants.
• To ensure that post registration requirements for registrants, including recording and submission of CPD, are effectively managed, in line with the requirements of our licensing bodies.
• To ensure that new professional members and registrants are effectively onboarded.
• To monitor and report on performance in areas of responsibility and agree targets with line manager as appropriate.
• To ensure that volunteers involved in the assessment and processing of applications and submissions are appropriately and trained and briefed on procedures, requirements and processes, and that training is undertaken in accordance with good practice and licensing body requirements.
• To actively recruit new volunteers and panel members on a regular basis to ensure efficient operation of processes related to professional membership, registration and CPD.
• To develop and support the work of the Membership, ICP and CPD Panels, providing advice, guidance, support, and undertaking research as required
• To keep a watching brief on changes in requirements and initiatives being taken forward by our licensing and approval bodies which may impact on the EI in respect of professional registration and CPD, and provide regular updates to the Professional Affairs Committee, Panels and senior staff as necessary
• To support, contribute and actively participate in strategies and initiatives to grow membership and support those applying for membership and registration.
• To ensure that Oomi records and other reports relating to professional registration and approval are accurate and up to date, and to manage reconciliation of payments due to licensing bodies.
• To ensure that membership and registration processes are fully and appropriately documented, up to date and compliant with the requirements set by the EI and by licensing bodies.
• To ensure that the EI website is up to date and accurate on registration matters and fees.
• To keep a watching brief on good practice across the professional body sector, recommending changes to procedures which may benefit the EI.
• To represent the EI at events, exhibitions and conferences where members might be recruited.
• To assist with applications and general membership and renewal queries at peak times and as may be required.

The knowledge, experience and attributes you’ll need:

Experience

• preparing applications for assessment and interacting with applicants
• managing assessment processes and procedures and working within standards and competence or outcomes-based frameworks
• working with committees and volunteers
• Training, supporting and developing volunteers and others
• managing services in a customer facing environment
• managing, supporting and motivating a team
• using CRM systems to track and record application progress and generate reports and data

Knowledge, skills and attributes

• able to work autonomously and manage your own workload
• adaptable, able to multi-task and work to tight deadlines
• a strong team player, used to collaboration and able to take on board the ideas of others
• able to understand the EI from the perspective of a member or potential member
• a broad understanding of qualifications systems

• excellent organisational, prioritisation and time management skills
• the ability to work under pressure and to tight deadlines
• excellent written and interpersonal skills including ability to
• communicate effectively to a range of audiences
• provide helpful, diplomatic advice to members and applicants, verbally and in clear and grammatically correct written communications.
• ability to write committee papers and reports and other communications in clear, plain English
• strong attention to detail

Salary: £35-£40,000 per annum depending on experience, plus benefits

Benefits:

• Training and professional development opportunities
• Compressed working scheme – extended daily hours in return for every other Friday off
• All-company/team socials
• 25 days holiday plus bank holidays
• Cycle to Work Scheme
• Season Ticket Loan
• Great office culture

To apply, please send your CV and covering letter to hr@energyinst.org by close of play, Tuesday 28 June.

A full job description can be downloaded here