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Delivering Safety Culture Change using the Hearts and Minds Toolkit - October 2025

Training Course

14/10/2025 - 16/10/2025

61 New Cavendish StreetLondon W1G 7AR

Available in-house

Non-Member: £2070.00 (excl. VAT)
Member: £1650.00 (excl. VAT)

Book now

What is Hearts and Minds?

The Hearts and Minds toolkit is designed to help organisations to improve their HSE performance by:

  • Leading the way – the ‘route to the top’ of the HSE culture ladder
  • Providing the process and tools to facilitate safety culture change and improvement

The Hearts and Minds Toolkit enables you to create a truly proactive and generative approach to HSE management in your organisation.  Learn more by visiting the Hearts & Minds website and freely downloading the Winning Hearts and Minds Roadmap.

Facilitated by developers of the Hearts and Minds toolkit, the course will: 

  • Teach the fundamentals of safety culture change, including consideration of the various stages of  a culture change programme, from design to implementation and review
  • Provide an overview of the Hearts and Minds toolkit and allow delegates to get to grips with facilitating a selection of tools from the Hearts and Minds toolkit
  • Allow delegates to learn from some of the leading experts in safety culture change.

Illustrated with case studies and examples from the course facilitators’ own experiences, delegates will also have the opportunity to create their own bespoke safety culture improvement plan for implementation in their own organisations.

Learning outcomes:

By the end of this course you will:

  • Have an understanding of safety culture change theory, planning and implementation
  • Have an appreciation of the Hearts and Minds ‘ethos’, and be able to lead Hearts and Minds workshops in your own organisation
  • Have an understanding of the different Hearts and Minds tools and their use
  • Be able to produce a customised plan for implementing cultural change in your organisation.

Delegates will be provided with:

  • The Hearts and Minds toolkit (for use during the course)
  • The workshop slides

Who should attend?

  • Anyone with responsibility for leading or facilitating safety culture development and change. This may include health and safety managers, senior operational leaders, trainers, safety champions, as well as those interested in learning more about designing a cultural change programme.

Course overview:

Day 1 - Raising awareness

  • Introduction to safety culture change
  • Raising awareness and getting manager buy-in
  • Leadership engagement in culture change
  • Overview of the Hearts and Minds toolkit
  • Developing a customised  plan for cultural change in your organisation

Day 2 - Preparation and implementation

  • Full demonstration of the Understanding Your Culture tool
  • Using the Making Change Last tool
  • Facilitation advice and practicalities; Hearts & Minds support materials
  • Preparation to co-facilitate part of a Hearts and Minds workshop

Day 3- Implementation and review

  • Guided run-through of two Hearts and Minds tool workshops
  • Sustaining a culture change programme; Monitoring and reviewing the results
  • Review of the course and question and answer session

Assessment:

In order to achieve a course pass, attendees will be assessed on the following items:

  • Development of a (real or hypothetical) hearts and minds programme plan for culture change
  • Active participation in Hearts and minds workshops and delivery of an exercise from a hearts and minds tool.

Doctor Matthew Lawrie

Dr. Matthew Lawrie is an independent consultant who has worked in the field of organisational safety culture for over 15 years.  He was one of the original team that worked on developing the Shell Hearts and Minds toolkit, while he was working towards a PhD at the University of Manchester, and then subsequently as a Post-Doctoral researcher.

Matthew is a Chartered Member of the British Psychological Society, and works with multinational organisations with high-hazard activities to improve their organisational safety culture and leadership.  His work has mainly been in the global energy industry, as well as aggregates and concrete, mining and healthcare.  He has extensive experience of working in many different regions of the world, including America, China, India, Africa and Europe.

Key areas of activity and expertise include:

  • Organisational safety culture assessment and improvement
  • Supporting and coaching leaders and managers to improve their impact on culture
  • Facilitating development of appropriate culture improvement actions and assisting in their implementation by organisations.
  • Building capability in safety culture improvement through training and coaching

Professor Dianne Parker 

Professor Dianne Parker is an independent consultant who has worked in the field of organisational safety culture for over 15 years.  She was one of the original team that worked on developing the Shell Hearts and Minds toolkit, during her time as a member of staff on the School of Psychological Sciences at the University of Manchester. 

Dianne is an applied social psychologist with 30 years’ experience researching the psychological aspects of safe behaviour in a range of high risk industries. She has worked with  a range of multinational organisations with high-hazard activities to improve their organisational safety culture and leadership. Industries include energy, petrochemicals, defence, mining, transport, manufacturing  and healthcare. She has experience of working in most regions of the world.

Key areas of activity and expertise include:

  • Organisational safety culture assessment and improvement
  • Building capability in safety culture improvement through training and coaching
  • Understanding the attitudes and behaviour of individuals and groups that lead to increased risk, especially with respect to the violation of safety procedures and rules.
  • The psychology of driver behaviour

Contact details

Training Team: webtraining@energyinst.org, 2074677178

Book now