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Want to order a hard copy from us?
Most hard copy titles available for purchase from this site are supplied by Ashford Colour Press, the EI’s Print on Demand service. Some items (for example, individual copies of Standard Test Methods) are sent direct from the EI Library.
After you purchase a hard copy from us, the order confirmation page and your receipt will clearly show from where your items are being despatched. Orders for hard copy items will be processed within 10 working days, if you need your items by a specific date please contact [email protected] before placing your order.
International (excluding UK and Europe), or high value shipments (including UK and Europe) will incur courier charges for shipping. This is to ensure a safe and guaranteed delivery of your order. Shipping costs are calculated against the full value of your hard copies ordered, before discounts. The following table shows the current estimated charges for shipping:
Shipping to: | Shipping cost and method |
|---|---|
UK (orders under £200) | £5.00, standard mail |
UK (orders between £200-£800) | £8.50, courier despatch if value is over £500 |
UK (orders over £800) | Free shipping, courier |
Western Europe (orders under £200) | £10.00, standard mail |
Western Europe (orders between £200-£800) | £17.50, courier despatch if value is over £500 |
Western Europe (orders over £800) | Free shipping, courier |
Rest of Europe (orders under £200) | £12.50, standard mail |
Rest of Europe (orders between £200-£800) | £20.00, courier despatch if value is over £500 |
Rest of Europe (orders over £800) | Free shipping, courier |
North America (orders under £200) | £17.50, standard mail |
North America (orders between £200-£800) | £25.00, courier despatch if value is over £500 |
North America (orders over £800) | Free shipping, courier |
Rest of World (orders under £200) | £17.50, standard mail |
Rest of World (orders between £200-£800) | £25.00, courier despatch if value is over £500 |
Rest of World (orders over £800) | Free shipping, courier |
Refunds and returns
Credit or refunds will only be given for returns of hard copy products under the following circumstances:
- returns to be pre-authorized by the EI
- only returns within 60 days of the date of payment will be considered
- please return product, to the EI as pre-agreed, securely wrapped, with an explanatory note, including the invoice as reference
- products to be in good condition (i.e. re-saleable- at the discretion of the EI), all packing and wrapping costs to be borne by the sender
- please ensure that all items are sent by recorded post or special delivery – it is the customer’s responsibility to prove delivery of returns to either the EI
- authorization of returns is strictly at the discretion of the EI, and no returns will be accepted where such authorization has not been given.
If you have any questions during regarding purchasing a publication and your orders, please send your queries to EI Publishing Team.
e: [email protected]
t: +44 (0) 20 7467 7100