Something bothering you? Call us on +44 (0)300 303 4331
We fund a 24 hour assistance service for all EI members and their dependants. Run for the Benevolent Fund by Care First in conjunction with Life and Progress, it’s free to use for current and past members and completely confidential.
You can call about any issue that’s bothering you - financial, legal, personal - or just to get a little advice from an expert.
Just a few of the things we can help with
In addition to counselling ‘in the moment’ if life is getting to you, the helpline team can assist members with advice on a huge range of issues, including, but not limited to:
- Employment: Rights of employees, discrimination, transfer of business, maternity rights, pay, sick pay, health and safety at work, dismissal, redundancy
- Finance: Budgeting, debit, financial planning, retirement
- Education: School closures, problems at school, student grants and student loans
- Health: COVID-19 (in line with Government and NHS Guidelines), patient rights, complaints, health costs, HIV/AIDS, abortion, infertility
- Housing: rent/mortgage payment disputes, buying and selling a house, renting, tenancies, homelessness, neighbour disputes, mortgages, residential care, nursing homes.
- Benefits: housing benefit, incapacity benefits, disability benefits, tax credit, maternity benefits – including whether you qualify and how to claim
- Travel, Transport and Holidays: holiday problems, holiday complaints. driving licences, passports, MOTs, seat belts, moving overseas with a car
- Family and Personal: ending a relationship, child support, domestic violence, wills and obtaining probate, getting married, childcare provision, eldercare, community care, bereavement, and changing a name
- Communication Problems: phones and mobile phones, complaints about the media, queries about television licences, copyright etc.
- Immigration and Nationality Citizenship: overstays, dual nationality, passport stamps, au pairs, Immigration control and working in the UK
- Legal Enquiries/Solicitors: court procedures, police, solicitors bills, legal help scheme,court forms, jury service, count course judgements
- National, International and Human Rights: voting procedure, moving overseas, messages from the Queen, access to personal records, discrimination acts, defamation of character, rape and sexual assault, personal Injuries.
- Taxes: income tax, council tax, PAYE, fringe benefits, tax rebates and tax arrears
- Consumer and Debt: Goods and services, consumer problems, insurance, credit, banks, problems with builders, problems with second hand cars
Case study: how we helped Peter
Peter was anxious and feeling low. He was going through some health issues, causing him some significant worry. Primarily it was his finances, which were becoming an acute concern, particularly with a young family to support, let alone his low emotional state.
Remembering that through his Energy Institute membership there was a Benevolent Fund with a 24-hour support line, he looked online and found the free confidential phone number to call. Their experienced advisors were able to talk with him, prioritising the household budget, and how to talk to people to whom he owed money, to give him time to get things straight. The helpline staff were also able to give him emotional support in the moment to help him deal with his personal stress.
Things are still tough, but Peter is clearer about the way forward and feels that there is light at the end of the tunnel. Having used the service, he knows there is support at the end of a phone 24/7 if he ever needs it again.
Get information and advice online
If you would prefer not to call or just do some research yourself, the EI Benevolent Fund also offers 24 hour support via a special the website, and thousands of information pages, including webinars and live chat. The pages are run by Care First in partnership with Life and Progress, and new content is added all the time, including on topical issues.
Further support from the Benevolent Fund
The Benevolent Fund is sometimes able to provide small grants for members or their dependents if they are experiencing demonstrable hardship, where this will help to improve their well-being and quality of life.
We regret that the Fund is unable to provide emergency payments or ongoing financial support for living costs. It is also not able to help with relief of debt. However, the helpline can offer you practical advice and support any time, 24 hours a day, if you have a particular issue, or would simply like some financial advice to help you explore your options.
We are also not able to fund courses, but may be able to support those in education with exceptional costs to complete a course of study (ie a course that has already been begun by the applicant). Again, demonstrable hardship will be the main consideration.
Please be aware that in most cases we will ask you to provide details of your financial situation so that we can establish whether and how we are able to help you, but you can use our simple form to tell us about your situation and make an initial enquiry.
Want to see if we can help you? Please download the form below and send it to: email@example.com.
More about the Benevolent Fund
The Benevolent fund was set up by EI members to help energy professionals and their dependents in need. The Fund is administered by the Benevolent Fund Committee, and funded by donations from EI members, past and present.
We are always looking for new volunteers to help us with our work. Interested? Please get in touch with us at: firstname.lastname@example.org.
The Benevolent fund in action
Over the years the fund has been able to help many past and present members and their dependants. Here are just a few:
Already in her eighties, Mrs C found herself lonely and isolated following the death of her husband, with a family scattered all around the world. The EI Benevolent fund were able to fund a laptop so that she could communicate with her loved ones – and arranged some training to help her use it!
Ms R was part way through an energy course and had not long given birth to their first child when her husband died suddenly. The EI Benevolent fund was able to help with some immediate costs to help her get back on her feet.
Mr. A suffers from dilated cardiomyopathy and had a pacemaker/defibrillator implanted. He already had a standard type of oxygen concentrator, but this was too heavy to be easily taken away from home, so the Fund paid for the purchase of a portable unit.
Mr. M was unemployed when he was over-whelmed by a heart condition. The Fund has helped with basic advice, together with the purchase of the replacement of essential domestic equipment and paid for a retraining course. He has since been able to return to work.
Mrs. A was widowed and obliged to work part-time to supplement her income at a time when most people are thinking of retirement. With the Fund’s help she was able to stay in her home and visit her daughter.
Support the Benevolent Fund
The Benevolent Fund depends on your donations. Every little bit helps with our work. You can make a donation below to help those in energy who find themselves in need, or call the EI membership team on 0207 467 7100.