This Guarantee is offered by all banks and building societies that accept instructions to
pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit the Energy
Institute will notify you 10 working days
in advance of your account being debited or as otherwise agreed. If you request the
Energy Institute to collect a payment,
confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by the Energy Institute or your
bank
or building society, you are entitled to
a full and immediate refund of the amount paid from your bank or building society – if
you receive a refund you are not entitled
to, you must pay it back when the Energy Institute asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building
society. Written confirmation may be
required. Please also notify the Energy Institute.